Privacy Policy — 9CEX Exchange

1. Information We Collect

We collect information you provide directly: name, email, phone number, government ID (for KYC), and financial information. We also automatically collect device information, IP addresses, and usage data through cookies and analytics.

2. How We Use Your Information

We use your information to: (a) provide and maintain the Service; (b) process transactions; (c) verify your identity; (d) communicate with you; (e) detect and prevent fraud; (f) comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share information with: service providers, regulatory authorities, law enforcement (when required), and affiliated companies — only as necessary to operate the Service.

4. Data Security

We employ industry-standard security measures including encryption (AES-256, TLS 1.3), multi-factor authentication, cold storage for assets, and regular security audits by independent third parties.

5. Your Rights

You have the right to: access your data, correct inaccuracies, request deletion, object to processing, and data portability. Contact us at privacy@9cex.com to exercise these rights.

6. Cookies

We use essential cookies for platform functionality and analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your data for as long as your account is active and as required by regulatory obligations. After account deletion, we maintain records for 5 years as required by financial regulations.